1. Introduction
These Terms and Conditions ("Terms") govern the provision of pressure washing services ("Services") by Sheffield Pressure Washing (SPW), herein referred to as "We/Us", to the customer, herein referred to as "The Customer/You". By booking and utilizing our services, you agree to these Terms.
2. Services Provided
SPW provides professional pressure washing services for residential properties, including but not limited to: driveways, patios, decking, walls, fences and other surfaces as described on our website.
3. Service Area
SPW services are available within Sheffield and surrounding areas of South Yorkshire & North Derbyshire. Services outside of these areas may incur additional travel fees.
4. Scheduling and Cancellations
- Booking: Customers must schedule services in advance through phone, email, or online enquiry.
- Cancellations: Cancellations must be made at least 48 hours before the scheduled service. Cancellations within 48 hours may incur a fee or 10% of the total service cost, subject to any pre ordered materials, if applicable.
- Rescheduling: Customers must notify us at least 48 hours in advance if they wish to reschedule. If possible, we shall endeavour to rearrange a time suitable for you.
5. Pricing and Payment
- Estimates: We shall provide a full written quotation prior to the commencement of any works untaken. With your permission, we shall arrange a suitable time to meet with you to undertake an initial inspection of the property to ascertain the size and type of service required. On inspection we shall review: access to the property, availability and pressure of water supply, drainage of surface water and any pre-existing damage or possible considerations resulting from the intended services offered.
- Payment: Full payment is due upon completion of the service, unless otherwise agreed upon in writing.
- Methods of Payment: Accepted payment method is BACS.
- Late Payment: Payments that are not made within 14 days may incur a late fee.
6. Customer Responsibilities
- Access: The Customer is responsible for providing us with sufficient access to the property. If gates or other obstacles are present, you must ensure they are unlocked or removed prior to the service.
- Preparation: The Customer must ensure that any fragile items, furniture, or decorations are moved or covered to prevent damage during the service. SPW is not liable for damages to unprotected items.
- Water Supply and Power: The Customer must provide access to a working water supply and electrical power (if required), or additional charges may apply for us to provide these.
7. Service Limitations
- We are not responsible for the removal of moss, mould, or other growth that has penetrated deeply into the surfaces.
- Pressure washing may not be suitable for certain surfaces (e.g., delicate or aging materials). We reserves the right to advise against pressure washing for such surfaces.
- We do not guarantee the complete removal of all stains or dirt, as certain stains may be permanent or require specialised treatment beyond pressure washing. However, we can discuss chemical treatment options as necessary.
8. Liability and Damages
- We will take reasonable precautions to avoid damage to the Customer’s property. However, the Customer acknowledges that pressure washing is a high-pressure process and some surfaces may be damaged despite caution.
- We are not liable for any pre-existing damage or conditions that may be exacerbated by the service, including cracking, chipping, or wear due to age or weather exposure. Please inform us of any potential issues on inspection.
- The Customer agrees to indemnify and hold harmless SPW from any claims, damages, or injuries resulting from the performance of the pressure washing services. As part of this pressure washing service, we require the Customer to complete a Damage Waiver form prior to the commencement of works.
9. Weather and Delays
Services may be postponed due to adverse weather conditions such as heavy rain, snow, or high winds. In such cases, we will contact you to reschedule the appointment at the earliest convenience. As a general rule, we aim to avoid undertaking works when temperatures are forecast to be 0℃ or below, to avoid surfaces freezing/expanding.
10. Insurance
We are fully insured and have £1m public liability insurance for property damage and injury while performing services. (excludes damage to the property by the process itself). Proof of insurance can be provided upon request.
11. Warranty
- Satisfaction Guarantee: We aim to deliver the results the customer expects, and if the customer isn't satisfied, we will return to address the issue at no additional cost.
- Quality Guarantee: We assure that all surfaces will be cleaned thoroughly and safely.
- Cleaning Results: It is our aim that the pressure washing will remove certain types of dirt, stains, or debris (grime or moss) from specific areas (driveways, patios or decking). If those results aren't achieved, the service may be redone or chemically treated.
- This warranty does not apply if the surface has been damaged after the service or if the Customer fails to maintain the surface properly after the cleaning.
12. Confidentiality and Privacy
We respect the Customer’s privacy. Any personal or payment information collected will only be used for the purpose of providing services and will not be shared with third parties unless required by law.
We will take before and after images at your property to use on our website and social media for promotional purposes. If you do not wish for these to be shared, please inform us.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the UK. Any disputes arising under these Terms will be resolved in the competent courts of the UK
14. Amendments
We reserve the right to amend or update these Terms and Conditions at any time. Customers will be notified of any significant changes prior to service.
15. Contact Information
For any questions or concerns regarding these Terms, or to schedule services, please contact us at:
Sheffield Pressure Washing
538 Fulwood Road, Sheffield, South Yorkshire, S10 3QD
Phone: 07972 481 822
Email: info@sheffieldpressurewashing.co.uk
Website: www.sheffieldpressurewashing.co.uk